1. Fourteen-day window
You may request a refund for your first Qreata Personal or Team license within 14 calendar days of purchase. Before buying, you can use the seven-day trial to check compatibility with your Mac and workflow.
2. How to request it
Email [email protected] from the address used at checkout. Include your order number and a short description of the issue so we can identify the purchase and improve the product. We may ask for reasonable information needed to verify the order.
3. How refunds are processed
After our Lemon Squeezy store is approved and activated, Lemon Squeezy, as merchant of record, will process eligible refunds to the original payment method. Bank processing times vary. A full refund revokes the related license and its device activations.
4. Limits
We may refuse requests made after 14 days or involving fraud, repeated purchases and refunds, chargeback abuse, license sharing, resale, or deployment beyond the purchased device limit. These limits do not restrict any refund, cancellation, warranty, or consumer right that applicable law makes mandatory.
5. No renewals
Personal and Team licenses are one-time purchases. There is no automatic subscription renewal to cancel.