SOFTWARE LESSON — DELIVERY BRIEF
Version: assign-ticket-v1
Owner / review date: [fill in]
App / version: [fill in]
Learner role: agent
Starting state: demo workspace, ticket 104 unassigned, Alex available
Goal: assign ticket 104 to Alex and confirm after refresh
Steps: open ticket → choose Alex → save → refresh → check owner
Exercise: repeat with ticket 105 and teammate Sam
Expected result: ticket 105 still shows Sam after refresh
Help: lesson thread + step number + error text (no private data)
Files: MP4 [name]; optional SRT [name, checked against final MP4]
Checks: student access; readable text; audible speech; captions after cuts/retakes; written steps usable with sound off
Changes since prior version: [fill in]